Category: Uncategorized
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November 22, 1963
Around noon on November 22, El Paso time, I hopped a couple of rock walls so I could eat lunch at home, rather than at school, Putnam Elementary in Coronado Hills (if you are from El Paso you know exactly what rock walls are and how easy they are to navigate). Our live-in housekeeper had…
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The Great Minnesota Get-Together 2023
This year we spent 2 days at the Minnesota State Fair with about 100,000 of our new friends each day. It’s encouraging to see the number of people who visit the fair, many of whom are carrying shopping bags (which is good for the economy), eating and drinking lots of beer. It is Minnesota after…
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Can Medical Credit Cards Be Improved?
I am pleased to see the Consumer Financial Protection Bureau and other federal agencies requesting information regarding medical credit cards. I hope that any proposed and final regulations prioritize the needs and actions of actual people. Taken from our own experiences, the role for medical credit cards occurs when someone is truly in need (sort…
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Smoky haze, overcast skies
The overcast, smoky skies hanging over much of the US (and especially downtown Minneapolis, only a couple of miles away), brings to mind a morning when I was shooting photos for the Lubbock Avalanche-Journal (which covered the plains like an avalanche!). It was a foggy morning and the cloud cover did just that, covered the…
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Candidate Carter comes to El Paso
The recent burst of news about former President Jimmy Carter brought me back to that time when he campaigned in El Paso, showing me how federal government officials (staff?) interact with the American public and the hope of something better. It was October 8, 1976 and I was one of the three El Paso Herald-Post…
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Great Minnesota Get-Together 2022
The Great Minnesota Get-Together – The Minnesota State Fair is an example of customer service in a 322-acre site. As an attendee (one of more than 100,000 daily attendees of the 12-day extravaganza -adventure? – I can attest to the focus on making sure guests are as comfortable as they can be. The fairgrounds are…
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Does customer service exist in healthcare?
We’ve all been there – we enter a shop or restaurant and … no one seems to care. We’ve all just learned to deal with that type of an experience. But what happens when you encounter this environment in a doctor’s office or a clinic? If it’s the first visit, we are undoubtedly anxious. We…
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